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Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children, 2nd Edition
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children, 2nd Edition
Author: Charles T. Betz
ISBN: 9780123850171
Year: 2011
Pages: 480
Medium: English
Publisher: Morgan Kaufmann
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Description
The bestselling practitioner's guide to implementing a comprehensive systems architecture for IT; now completely updated for version 3.1 of ITIL!
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